Woolen Yarn

Last Updated: 2026/1/1

Welcome to Fabricottage.com. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the personal information you provide to us when you access or use our website (www.fabricottage.com) and our related services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you in the course of providing our Services:

1.1 Information You Voluntarily Provide

Account Registration Information: When you create an account on our website, we may collect your name, email address, phone number, password, and shipping address. This information is necessary for us to create and manage your account, process your orders, and communicate with you.
Order Information: When you place an order through our website, we will collect information related to your order, including the products you purchase (such as fabric type, color, and quantity), payment information (such as credit card details, PayPal account information), and billing address. This information is used to process your payment, fulfill your order, and provide after-sales service.
Communication Information: When you contact us via email, phone, live chat, or other communication channels, we may collect the content of your communication, your contact information, and any other information you voluntarily provide to us. This information is used to respond to your inquiries, resolve your problems, and improve our Services.
Newsletter Subscription Information: If you subscribe to our newsletter, we will collect your email address. This information is used to send you promotional information, DIY tips, new product updates, and other content you are interested in.

1.2 Information Automatically Collected

Device and Browser Information: When you access our website, we may automatically collect information about your device and browser, such as your device type, operating system, browser type and version, screen resolution, and IP address. This information helps us understand the usage of our website across different devices and browsers, and optimize the user experience.
Usage Information: We may collect information about how you use our website, such as the pages you visit, the time you spend on each page, the links you click, and the search terms you enter. This information is used to analyze user behavior, improve the content and layout of our website, and provide personalized recommendations.
Cookies and Similar Technologies: We use cookies, web beacons, and other similar tracking technologies to collect information about your use of our website. Cookies are small text files stored on your device that help us recognize your device, remember your preferences (such as language settings), and track your browsing activities. You can adjust your browser settings to refuse cookies or delete existing cookies, but please note that some features of our website may not function properly if you disable cookies. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To create and manage your account, and provide you with access to our Services.
To process and fulfill your orders, including processing payments, arranging shipping, and providing order tracking services.
To communicate with you, including sending order confirmations, shipping notifications, after-sales service updates, and responding to your inquiries and feedback.
To send you promotional materials, discounts, and other marketing information that may be of interest to you (you can unsubscribe from these communications at any time by following the unsubscribe instructions in the emails or contacting us directly).
To improve our Services, including analyzing user behavior, optimizing website performance and user experience, developing new products and services, and addressing technical issues.
To protect the security and integrity of our website and Services, prevent fraud, unauthorized access, and other illegal activities.
To comply with applicable laws, regulations, and legal obligations, such as responding to legal inquiries, subpoenas, or other legal processes.

3. How We Disclose Your Information

We will not disclose your personal information to third parties except in the following circumstances:

With Your Consent: We will disclose your personal information to third parties only if you have given us explicit consent to do so.
Service Providers: We may share your personal information with trusted third-party service providers who assist us in providing our Services, such as payment processors (e.g., PayPal, Stripe), shipping carriers (e.g., FedEx, UPS), email marketing service providers, and website hosting providers. These service providers are only authorized to use your personal information for the specific purposes of providing the services to us, and they are obligated to protect your personal information in accordance with this Privacy Policy and applicable laws.
Legal Requirements: We may disclose your personal information if we believe that such disclosure is necessary to comply with applicable laws, regulations, legal processes, or government requests, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the acquiring or transferee company as part of the business assets. We will notify you in advance if such a transfer occurs, and the acquiring or transferee company will be bound by the terms of this Privacy Policy.
Anonymized or Aggregated Information: We may disclose anonymized or aggregated information that does not identify you personally to third parties for research, marketing, or other legitimate purposes.

4. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. These measures include:

Using secure server technology and encryption protocols (such as SSL/TLS) to protect the transmission of sensitive information (such as payment information) between your device and our website.
Implementing access control measures to ensure that only authorized personnel have access to your personal information.
Regularly updating and maintaining our security systems to address potential security risks.
Training our employees on data protection policies and procedures to ensure that they understand the importance of protecting personal information.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information, but we will take all reasonable steps to minimize the risk of security breaches.

5. Your Rights Regarding Your Information

You have the following rights regarding your personal information, subject to applicable laws:

Right to Access: You have the right to request access to the personal information we hold about you. You can log in to your account to view your account information and order history, or contact us to request a copy of other personal information we hold.
Right to Correct: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct or supplement it. You can update your account information directly through your account, or contact us to make corrections.
Right to Delete: You have the right to request us to delete your personal information, subject to certain legal exceptions (such as when we need to retain the information to comply with legal obligations). Please contact us if you wish to exercise this right.
Right to Restrict Processing: You have the right to request us to restrict the processing of your personal information in certain circumstances, such as when you dispute the accuracy of the information or object to the processing.
Right to Data Portability: You have the right to request us to provide you with the personal information we hold about you in a structured, commonly used, and machine-readable format, or to transmit such information to another data controller, where technically feasible.
Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes. You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in the emails or contacting us directly.
Right to Withdraw Consent: If you have given us consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of the processing that occurred before the withdrawal.

To exercise any of the above rights, please contact us using the contact information provided in Section 8 below. We will respond to your request within a reasonable time frame in accordance with applicable laws.

6. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When your personal information is no longer needed, we will take reasonable measures to delete it or anonymize it.For example, we will retain your order information for a period of [X] years after the completion of your order to comply with tax and accounting requirements and to provide after-sales service. We will retain your account information until you request to delete your account, unless we are required to retain it for a longer period by law.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to these third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites or services you access.